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Terms & Conditions

Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers a great value plus the best online service. We look forward to continue growing in order to meet your needs, delivering a service beyond all expectations anywhere on earth.

How can you offer such low prices?

We are wholesalers/distributors, therefore, we can proudly offer some of the lowest prices online on the products we are specialized in.

Where are you guys located?

Our main headquarters/offices are currently located in Doral, FL (USA). The warehouses we ship our products from are located in Asia, Europe and of course USA.

Where do you ship from? What shipping methods do you use?

As stated before, all our packages ship from our warehouses in Asia, Europe or USA, depending on the ordered product(s) and/or your location. Items sent from our Asia & Europe warehouses will ship via First-Class Package International or Registered Airmail, packages sent from our USA warehouse will be shipped by USPS. We provide tracking information for all packages.

Do you ship worldwide?

Yes. We ship to over 200 countries around the world. However, there are a few countries we are unable to ship to. If you happen to be located in one of these countries, we will let you know.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages will be shipped to you and you may have to pay local custom fees when they arrive to your country.

How long does shipping take?

Please understand that in order to offer the lowest prices possible on our products, we use the cheapest shipping methods available that provide online tracking so our customers can track the progress of their packages online.

Shipping time varies by location. These are our estimates:

- North America, Europe, Australia & New Zealand: 20-40 working days

- Rest of the World: 25-50 working days

Do you provide tracking information?

Yes, you will receive an email once your order ships including your tracking information. If you haven’t received your tracking info within 5 working days after placing your order, please get in touch with us via our Contact page.

I’m unable to track my order / My tracking says “no information available at the moment”

For some shipping companies, it takes up to 2-5 business days for the tracking information to be updated on their system. If you received your tracking number more than 5 business days ago and there is still no information on your tracking number, please get in touch with us through our Contact page.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Don’t worry though, you will get all products within the estimated delivery time and you won’t get any sort of extra shipping charges for this.

If you have any further questions or inquiries, please reach us via our Contact page, we will do our best to help you out.

 

Refunds & Returns Policy

Order cancellation

All orders can be cancelled before they are shipped. If your order has been paid and you need to modify or cancel it, you must contact us within 12 hours after placing your order. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

If you did not receive the product within the guaranteed time (please refer to our shipping estimates above), not including the 2-5 day processing time, you can request a refund or a re-shipment.

If you received the wrong item you can request a refund or a re-shipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your own expense and the item must be unused. Please do not send your purchase back to us unless we authorize you to do so. You must send us a tracking # for the returned item in order to process and issue your refund. Thank you.

Reasons you might not get a refund:

  • Your order did not arrive or couldn’t be delivered due to factors within your control (i.e. wrong shipping address provided, order not picked up by buyer).
  • Your order did not arrive due to exceptional circumstances outside or beyond our control (i.e. not cleared by customs, delayed by a natural disaster).
  • You ordered the wrong item and didn’t cancel or modify your order within the specified time or before it was shipped.
  • Other exceptional circumstances outside or beyond our control

 

If you are approved for a refund, it will be immediately processed and a credit will automatically be applied to your credit card or original method of payment (PayPal, for instance), within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different color or just for another item, you must contact us first and we will guide you through the steps. Bear in mind you must return the item at your own expense and it must be unused.

Please do not send your purchase back to us unless we authorize you to do so. You must send us a tracking # for the returned item in order to process and send you the new item. Thank you.